Subject: Tech Support Candidate - shubham gupta
From: shubham gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 08:32:36 -0500

| | Tech Support Test

Name | shubham gupta
E-mail | [email-masked]
Phone Number | (474003) 9806470806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior (M.P.)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech | Network associate | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly restart your system and then clear cache memory.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting.
2. Tap the bluetooth option.
3. Turn on bluetooth option and all device are shown in list.

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction and resolve complaint in breached SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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