Subject: Tech Support Candidate - Aakriti Sharma
From: Aakriti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 06:53:52 -0500

| | Tech Support Test

Name | Aakriti Sharma
E-mail | [email-masked]
Phone Number | (+91) 9711726501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahendru Enclave
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Smart Makerz | Sales Executive | February 2020 | 25
Previous Employer 2 | DXC | System Administrator | February 2018 | 18

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will Refresh the browser
Step 2: I will check the modem for any issue
Step 3: I will try open any other website to check if the issue is with just with ine website or the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on the Bluetooth in my phone and then turn the Speaker to the Bluetooth mode and then select the speaker from the list of available options to connect. Now play anything you want!

What according to you makes you a good candidate for customer service or technical support job?

Technical Skills,
Communication Skills,
Perseverance,
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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