Subject: Tech Support Candidate - Pinky Rai
From: Pinky Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 06:52:25 -0500

| | Tech Support Test

Name | Pinky Rai
E-mail | [email-masked]
Phone Number | (91) 9650392307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British High Commission | IT Support Officer | | Rs 44513
Previous Employer 1 | Udayan Care | IT Trainer | Jan 2019 | Rs 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection.
2. Make sure you are connected to Wi-Fi/LAN
3. Then try Google.com
4. If you're able to see the Google homepage then your internet is working.
5. Else try restarting the device again.
6. Once you open the Google homepage try the URL on the browser.
7. If it doesn't open then check if the site is working for all or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker.
2. Switch on your bluetooth on your phone.
3. Go to Pair new Device.
4. You will see the list of Bluetooth devices.
5. Select the one which is yours.

What according to you makes you a good candidate for customer service or technical support job? | The candidate should possess technical knowledge and keep themselves updated about information technology. They should be calm and patience while taking the calls.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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