Subject: Updated Canned Responses
From: Vimal Tewari <[email-masked]>
To: Abhishek Dalal <[email-masked]>, harsh sharma <[email-masked]>, nushat hashmi <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 24 Feb 2021 04:39:45 -0700 (MST)

Hi Team, 

This mail is to inform you all the Canned responses for raising a request to sales team are being updated therefore, requesting you all to kindly go through once & please, let me know if you guys have any suggestions or questions. 

Note: Please, requesting you all to follow the same below mentioned procedure while raising a request to Sales Team: 

Step 1 >>Customer came on chat and wanted to buy/rent a Server. 
Step 2 >> Please confirm which server, Colocation or Dedicated ? If required (Use canned response #ConfirmServer). 
Step 3 >> Once confirmed the sever then, please ask for more information about the server according to the last Answer from Step 2 (For Dedicated use canned response #Dedicatedserverlead and For Colocation use canned response #Coloserverlead). 
Step 4 >> Now, last but not least you may collect rest required Contact Information i.e. Name, Email & Phone number (Use canned response #Lead). 
Step 5 >> Now, as you have all the required information, please Send transcript to email [email-masked] & [email-masked]. 
Step 6 >> At last, inform the same to customer we have forwarded the request & closed the chat after probing for further assistance (Use canned response #Raised2sales or #ContactThanks). 

Hope this all makes sense now, please team reach out to me in case of any further doubts related to the process? 

Thanks & Regards 
Vimal Tewari