Subject: Tech Support Candidate - Abhishek Gaur
From: Abhishek Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 05:35:16 -0500

| | Tech Support Test

Name | Abhishek Gaur
E-mail | [email-masked]
Phone Number | (201206) 8881619700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hoursglassify LLP | Social Media Manager | Immediate | 25000
Previous Employer 1 | Choice Chemtech Pvt Ltd | GET | June,2017 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check for the correct address like use of https, www etc

2. Check for spellings

3. Network connection

4.Adavanced search using google

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings- Bluetooth- Turn On- Scan for devices- Pair with the device- Enter Pass Key- Connected
What according to you makes you a good candidate for customer service or technical support job? | Awareness-Dedication-Loyalty-Punctual-Timely delivery of work assigned- Management Skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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