Subject: Tech Support Candidate - MUKESH SINGH YADAV
From: MUKESH SINGH YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 05:04:43 -0500

| | Tech Support Test

Name | MUKESH SINGH YADAV
E-mail | [email-masked]
Phone Number | (91) 9532410971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novac Technology Solutions | Sr. Tech Engineer | | 21000
Previous Employer 1 | Wipro Infotech | System Engineer | 23/04/2017 | 16600
Previous Employer 2 | CMS IT Services | Helpdesk Engineer | 14/07/2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check that this category(News) allowed to access in our Origination or not.
Than check the correct URL of the concerned website, than will clear browser cache & history,after that i will check the Network (proxy) settings,after that will check host file.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of All we will on both devices BT on, than will go to mobile BT settings & discover the BT speaker & connect the same.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication & expert of problem solving skills as per SLA, as worked as Tech Support with many organisations so hand's of experience on technical issue(Network Infrastructure,Mail support,Domain Environment,Applications Support & many more skills) ,goal oriented.Quick learner of new technology,thinking about multiple ways to resolved the customer queries .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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