Subject: Tech Support Candidate - shivam kumar
From: shivam kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 04:44:53 -0500

| | Tech Support Test

Name | shivam kumar
E-mail | [email-masked]
Phone Number | (91) 8743890040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | khanpur,delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I check the internet connection if it seems good but website not opening so I will try reopening the browser then try but if this also not works then the problem is probably with the hosting provider of the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firstly switch on bluetooth on mobile phone and then power on speaker
change mode to bluetooth in speaker
open bluetooth settings in mobile phone search for pair new device and here speaker name will appear click on it and then it is paired with speaker and connected. Now play songs or whatever with speaker

What according to you makes you a good candidate for customer service or technical support job? | I believe in problem solving solutions not giveup. as I have 2 years of experience but not in any company but friends relatives are happy with my work . That thing makes me a suitable candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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