Subject: Tech Support Candidate - Ramkumar Palaniappan
From: Ramkumar Palaniappan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 04:14:46 -0500

| | Tech Support Test

Name | Ramkumar Palaniappan
E-mail | [email-masked]
Phone Number | (+91) 7904888151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Madurai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Ad service now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies ltd | Senior analyst | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check their internet connection if it is stable need to check the proxy if there any rules mentioned there or not . After if it is ok try the link to open in private window . And need to check with other systems it is working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings -select Bluetooth and wireless connection- on the Bluetooth and search for Bluetooth speaker name and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I have a 3 years technical support experience in Hcl technologies in AD , ass400 ,acf2 domains.  We are having a tool service now to handle all issues. The experience of mine makes me a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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