Subject: Tech Support Candidate - RAMAN KANT
From: RAMAN KANT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 03:48:54 -0500

| | Tech Support Test

Name | RAMAN KANT
E-mail | [email-masked]
Phone Number | (122001) 8909091889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCI | Trainer L&D | | 320000
Previous Employer 1 | Naukri.com | Sales executive | 16 January | 340000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i'll check the internet connection if the internet is working fine i'll refresh the page once if the website still showing an error i'll switch on all the necessary permissions of the web browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth button from mobile and search for new device if you find your Bluetooth device tap on the connect button and pair your device.
What according to you makes you a good candidate for customer service or technical support job? | Technical support required alot of observation and patience and I have these skills as I have worked in Inside sales. To connect with a customer we should know his needs and requirement first and we should act as a consultant not as a Sales person.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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