Subject: Tech Support Candidate - aman srivastava
From: aman srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 03:28:41 -0500

| | Tech Support Test

Name | aman srivastava
E-mail | [email-masked]
Phone Number | (+91) 7600006569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | IT Analyst | 6th april 2020 | 27653
Previous Employer 1 | Infoseum | It analyst | 1 december 2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Unable to open websites Some simple steps:
Delete your browser cache
Run an antivirus scan
Reset Hosts file
Add to Trusted Sites zone
Check Restricted Sites
Reset Zones to default
Use a Proxy
Flush DNS cache
Disable Add-ons
Clear the SLL state
Check system date and time
Disable Enhanced Protected Mode
Check Proxy and DNS Settings
Reset your browser
Start Windows in Clean Boot State

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

According to me which suits me is to probe the customer about the issues .
Greeting the customer .
Perfect resolution to the customer
Make sure that the customer will not face the problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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