Subject: Tech Support Candidate - Ashutosh Kumar
From: Ashutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 03:02:42 -0500

| | Tech Support Test

Name | Ashutosh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7397057520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | chennai, ready to relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | technical support executive | | 18,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. to check if the internection connection is firm and connected.
2. to check if different websites are working.
3. To check the same website in incognito mode or different browsers.
4. To clear the history,cookie and cache and recheck.
5. to use https:// and try to check if the website is getting loaded or not.
6. finally to check on other device if the website itself is not down or so.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. You can simply drag up or down the notification panel on your smartohone screen and click to turn on bluetooth..to connect to a device press and hold the bluetooth icon and it takes you to the bluetooth settings tab.
What according to you makes you a good candidate for customer service or technical support job? | I have very good communication skills that i use  on each and every step on my job. I listen well to the query and deliver out my 100% to resolve the same. I have worked for ISP for international customers and have come across various scenarios in my term of 2yrs. I have gained enough experience with technical troubleshooting and can carry out any task effecrively.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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