Subject: Tech Support Candidate - Ramnik Kaul
From: Ramnik Kaul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:57:00 -0500

| | Tech Support Test

Name | Ramnik Kaul
E-mail | [email-masked]
Phone Number | (+91) 9782081114
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur, Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformace, Jaipur | CCE | Currently working | 20,000
Previous Employer 1 | Fidato BPS private limited | CCE | August, 2018 | 13,000
Previous Employer 2 | Teleperformace, Jaipur | CCE | December, 2017 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I woll you check what error we are getting.. If the error is popped in red, the issue is major.. After, that i will check the website requirements. I will clear the browsing history of the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the Bluetooth. Search for devices.Get pair with the Bluetooth device and then you will be connected automatically.
What according to you makes you a good candidate for customer service or technical support job? | I am working with the role of CCE from last 3 years.. which include, customer satisfaction,. Greetings, verbal communication, skills and all. I am a problem solver and will surely help the process to grow more with my hard work and skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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