Subject: Tech Support Candidate - Deepanshu Mehra
From: Deepanshu Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:51:12 -0500

| | Tech Support Test

Name | Deepanshu Mehra
E-mail | [email-masked]
Phone Number | (+91) 9015569550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Janakpuri,Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Media

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Process Executive-Data | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check for the internet connectivity.Then check for the proxy setting in the settings option or try any other browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on Bluetooth on both devices and then search for the speaker in the Bluetooth for available device and from there select the desired device and click pair
What according to you makes you a good candidate for customer service or technical support job? | I am a good learner and have supported tickets on priorty basis and solved and troubleshooting issues 99% without escalating
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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