Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:46:59 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (91) 7093679097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | Seller Support | 21/08/1996 | 55
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depending upon the error message there are several steps to validate the error :
- Check if the Website is Down for Everybody or Just Me
- Check the browser.
- Check the internet connection.
- Check for cookies and cache and clear If needed to be.
- Reboot the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Go to settings.
- Tap the Bluetooth option.
- Turn on Bluetooth.
- A list of available devices will appear.
- Connect to the desired device.

What according to you makes you a good candidate for customer service or technical support job? | I worked with Amazon as Technical support. And I can say that troubleshooting and researching tools and resources have always excited me. I honestly enjoy assisting clients with my competency.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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