Subject: Tech Support Candidate - Kush Kumar
From: Kush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:42:24 -0500

| | Tech Support Test

Name | Kush Kumar
E-mail | [email-masked]
Phone Number | (+91) 9097306326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Forte Solution | Desktop support engineer | 18 Feb 2021 | 19000
Previous Employer 1 | CBSI | Desktop support engineer | 20 Aug 2020 | 16000
Previous Employer 2 | Sant Rapides Kalyan Samoti Ranchi, NGO | Computer Operator | 31st Aug 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We took system on remote using AnyDesk or client  allowed whichever.
Than we trying to open above mentioned URL
If the URL not open we clear the cookies and cache  files.
After we check proxy allowed or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 We switch on the our speaker
Step 2 We open our Bluetooth and search for connections.
Step 3 We found device name on our phone&#039;s screen.
Step 4 Now we can connect our device if we found.

What according to you makes you a good candidate for customer service or technical support job? | I am good because I can handle all types of users.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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