Subject: Tech Support Candidate - Raghvendra Badoni
From: Raghvendra Badoni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:30:55 -0500

| | Tech Support Test

Name | Raghvendra Badoni
E-mail | [email-masked]
Phone Number | (+91) 7895513949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dehradun Uttarakhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirionlabs | Associate | 45 days after resignation | 31,600
Previous Employer 1 | Motherson sumi infotech | Executive | 2020 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Well as a computer user, I will first try the below steps.
1. Will check the error first that either it's a gateway error or server out of reach error.
2. Will clear the chache and cookies of the browser.
3. Will clear the history of the browser.
4. Will reset the browser.
5. Will restart the browser.
6. Check on different browsers.
7. If all this didn't work and ping the site and check the hops.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker I will follow below steps.
1.Open the bluetooth of both the gadgets.
2. Will check the blutooth availability on my mobile device that either the bluetooth device is visible or not.
3. If I found it visible then pair and connect it with the speaker.
4. If didn't visible then I'll refresh the availability and delete few already existing bluetooth paired devices.

What according to you makes you a good candidate for customer service or technical support job? | Being patience and understanding, a good listener who easily understood the problem and then take action accordingly, must be multitasking and more agile to work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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