Subject: Tech Support Candidate - Ravindra Singh
From: Ravindra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 01:30:56 -0500

| | Tech Support Test

Name | Ravindra Singh
E-mail | [email-masked]
Phone Number | (110041) 9354345147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Multiple reason could be there.
1. We will check the IP first that system is getting proper IP or not
2. Check the Google is working or not
3. Clear the cache and history from browser and check
4. Make sure intranet site policy shoule be enable within infra
5. If yes, Add the site in trusted site group and check also check the pac/proxy settings..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure bluetooth should be open both side
2. Go to settings on mobile phone and open the bluetooth and click on search
3. Post getting device just click on connect.

What according to you makes you a good candidate for customer service or technical support job? | Firstly you shoule work as professional resource and provide permanant solution to users.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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