Subject: Tech Support Candidate - Mohd Mudassir Islam
From: Mohd Mudassir Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 16:21:40 -0500

| | Tech Support Test

Name | Mohd Mudassir Islam
E-mail | [email-masked]
Phone Number | (91) 8077331404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT | Technical support | | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll restart router
Check website status
Clear the browser
Flush dns
Try to open with different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Goto settings
Open Bluetooth
See the name of speaker in available device list
Pair the speaker
It is connected

What according to you makes you a good candidate for customer service or technical support job?

I can empathize people and address needs.
I've technical background.
I can understand problem and provide quick resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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