Subject: Tech Support Candidate - Sarthak Srivastava
From: Sarthak Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 13:00:04 -0500

| | Tech Support Test

Name | Sarthak Srivastava
E-mail | [email-masked]
Phone Number | (91) 9140446101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gorakhpur Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Troubleshooting Related to PC and Laptops

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I Will Check My Internet Connection of My Computer That LAN Connection Is Coming Or Not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON The Bluetooth Of Mobile Phone
THEN Turn On The Bluetooth Of Speaker
On Your Mobile Phone Open Bluetooth Screen then chhose your Speaker Name From The Section Then Connect your Mobile To Speaker

What according to you makes you a good candidate for customer service or technical support job? | I have work experience and Required Knowledge and Skills of Technical Support Engineer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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