Subject: Trainer Candidate - Sairaj Naik
From: Sairaj Naik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 12:53:38 -0500

| | Tech Support Test

Name | Sairaj Naik
E-mail | [email-masked]
Phone Number | (+91) 8530875898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Goa

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Empezar Software Labs Pvt Ltd | QA Consultant | March 2021 | 32000
Previous Employer 1 | Kodework United LLP | Quantity Assurance Tester | November 2020 | 31000
Previous Employer 2 | InBetween Software Development Pvt Ltd | Quality Analyst | April 2019 | 30000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Conduct Sprint planning, daily standup, retrospective meetings.
Provide trainings to juniors and freshers.
Manage team members and projects.
Discussions with clients and resolve issues.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managing team to achieve deadline in short time period was challenging. Also training team with new skills in short period was also challanging.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When Customer requirements are met on time and as expected leads to Customer satisfaction is a great customer service.
What according to you makes you a good candidate for this position? | Since I have work experience on multiple projects and clients. This challenges me to achieve better results and interests me to focus on my goals.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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