Subject: Tech Support Candidate - Vipin Kumar Vipin
From: Vipin Kumar Vipin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 12:34:28 -0500

| | Tech Support Test

Name | Vipin Kumar Vipin
E-mail | [email-masked]
Phone Number | (110096) 9718873085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sig systems pvt.ltd | It hardware engineer | Current | 16000
Previous Employer 1 | Ali repair centre | System engineer | March 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will clear my browser cookies and cache files.if same problem occurs then I will go for site settings in browser and check for access permissions for this site and the last one I will reinstall or update my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-  turn on bluetooth speaker make sure it is discoverable
Step 2- then I will open my phone bluetooth for scan and search so that I can have the nearby bluetooth devices list
Step3 - when speaker appear on the list simply press the connect.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge in technical support. Having a very good experience in troubleshooting through phone call,mails,chat, and remotely.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |