Subject: Tech Support Candidate - Rajneesh Dixit
From: Rajneesh Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 10:01:52 -0500

| | Tech Support Test

Name | Rajneesh Dixit
E-mail | [email-masked]
Phone Number | (+91) 8839015223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | chitrakoot
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
mysql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VFI-SLK | unix production Trainee | jan 2021 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to troubleshoot I'll try below steps-
1. If the error is shown with some code like 404 etc, I'll google and try to get the meaning of the error and if we are servers owner we'll see the tomacat logs, mostly we restart. If we are not the web page owner I'll check with the team who owns it.

2. If error is not shown then I'll do the F12(right click and Inspect) and will go to console tab of the debugger and see if there are any Javascript related errors are reported, if those are known I'll perform the given steps like , service restart etc if we own the page/service, else will notify the owning team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will perform following steps-
1- I'll switch on the Bluetooth of both the devices phone and speaker.
2- In the mobile will go to the setting of the Bluetooth section and see the available devices and try to find the Bluetooth name of the speaker
3. Tap pair new device. if you don't find pair new device, check under "Available devices" or tap more.
4- Tap the name of the Bluetooth device you want to pair with my phone.
5- if it's not getting paired then check if no one else using the Bluetooth, restart if needed.

What according to you makes you a good candidate for customer service or technical support job?

In my experience, most of the time listening to the users issue and trying to trouble shoot with them sorts easily so below are the quality that technical support person needs-
1. Listening
2. debugging
3. Problem solving
4. Googling

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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