Subject: Tech Support Candidate - Shubham Dutta
From: Shubham Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 09:15:43 -0500

| | Tech Support Test

Name | Shubham Dutta
E-mail | [email-masked]
Phone Number | (+91) 8910565660
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Project Engineer | 30th April |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Troubleshooting always depends on the error.
2.I will try with different browsers.
3.I will check if other websites are working.
4.I will try to open the same website from other device to check if the issue is with the website.
Depending on the outcome will proceed further.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Switch on bluetooth on phone.
3. Select the name of the bluetooth speaker from the given list.
4. It should be connected.

What according to you makes you a good candidate for customer service or technical support job?

I have 4 years and 4 months of total experience, Where in I've worked in different departments to provide a good service to international clients.
And always been one of the best employees.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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