Subject: Arabic Language Test - Mazen Mohammed
From: Mazen Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 08:45:49 -0500

| | Foreign Language Screening Test

Name | Mazen Mohammed    /  (+91) 9780089993    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This is in regard to your order number 9643039489 which you have placed from babyshop on the 5th of february.
We sincerely apologize to you for the delay in delivery of the product you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and on the next day your shipment shall be delivered to you.

We sincerely apologize to you on behalf of our courier team, we also promise a formal apology from our courier team for their misbehavior at the time of delivery.

We are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer you 10% discount to you on your next purchase order with us.

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.

Sincerely

Babyshop.

Babyshopcustomercare @gmail.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

This is in regard to your order no 9643039489 which you have placed from babyshop on the 10th of  February. we are extremely sorry to find out that the order delivered were not the one you have ordered as color was not the same. The replacements are being sent to you and should arrive at the delivery location by 6th of february. Please return the incorrect order to our courier team.

It is purely system error. We are reviewing our process to see how we can avoid this type of error in the future. We hope that these steps will ensure the correct delivery of the goods to our customers in the future.

Please accept our sincere apology for the error. There is no excuse for such carelessness and we are glad that you caught it. Thank you very much for drawing it to our attention and we have advised our staff to be more careful next time.

Sincerely

Babyshop.

Babyshopcustomercare @gmail.com

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