Subject: Tech Support Candidate - Shivam Batra
From: Shivam Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 08:38:03 -0500

| | Tech Support Test

Name | Shivam Batra
E-mail | [email-masked]
Phone Number | (91) 9711876395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | BOA | | 30K
Previous Employer 1 | Quatrro | Fraud Analyst | 2017 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I don't have any experience in technical domain, but i can manage and grasp the process easily.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the bluetooth option in your phone.
2. Plug in the bluetooth speaker.
3.Select the option on your phone for bluetooth speaker and connect.

What according to you makes you a good candidate for customer service or technical support job? | I have total 5 years experience in operations and having client and customer experience and know the need of customers and how to treat them and understand their concern and complaints.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |