Subject: Tech Support Candidate - deepak kumar
From: deepak kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 08:17:56 -0500

| | Tech Support Test

Name | deepak kumar
E-mail | [email-masked]
Phone Number | (+91) 8789675162
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur City 2, Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MS SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Techryde Private Limited | Solution Engineer | 18th Feb 2019 | 14000
Previous Employer 2 | SRR Private Limited | Technical Support Engineer | 6th August 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will clear all the cache memory in browser.
2.I will check if IP and port are correctly configured
3.If computer is connected with LAN port. I will check for LAN Port issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the speaker.
2.Turn on bluetooth of my phone.
3.Scan for all the available devices through my phone bluetooth.
4.Once the speaker bluetooth is found will connect to the same with my mobile.

What according to you makes you a good candidate for customer service or technical support job? | First thing that makes me a good candidate for technical support is my willingness to help people and I love troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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