Subject: Tech Support Candidate - Pankaj Agarwal
From: Pankaj Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 08:15:49 -0500

| | Tech Support Test

Name | Pankaj Agarwal
E-mail | [email-masked]
Phone Number | (91) 9582994011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Since morning when I am opening the ndtv site(www.ndtv.com) but I am not able to open it as it's showing some error.
Please help to fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable your bluetooth speaker
Open your mobile bluetooth
Search your bluetooth speaker
Connect it
It generate a code which shows on your Bluetooth click ok
Then we will able to connect.

What according to you makes you a good candidate for customer service or technical support job?

For customer service , candidate should be very polite and having good command on English also their pronunciation must be good.

For technical support, candidate must know the basic knowledge of the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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