Subject: Tech Support Candidate - Pravin Kumar
From: Pravin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 08:11:11 -0500

| | Tech Support Test

Name | Pravin Kumar
E-mail | [email-masked]
Phone Number | (91) 9582366237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Old kondli Mayur Vihar phase 3 New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Azure, VMware , Citrix, Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infovision Pvt Ltd | Desktop Support Engineer L2 | 17 Nov 2020 | 15000
Previous Employer 1 | Tech India Solutions Pvt Ltd | Desktop Engineer | 10 Sep 2018 | 10000
Previous Employer 2 | IFI Technology Pvt Ltd | Tech Support Engineer | 28 Feb 2019 | 14500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We should try below steps :
1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.
2. If you are, try to open the same webpage on another computer connected to the same network.
3. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
4. Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors.
5. Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

You can use Bluetooth to connect some devices to your phone without a cord. After you pair a Bluetooth device for the first time, your devices can pair automatically. If your phone is connected to something through Bluetooth, at the top of the screen, you'll see a Bluetooth icon
1. Turn bluetooth on or off.
2. Pair a bluetooth accessory.
3. Swipe down from the top of the screen.
4. Make sure Bluetooth is turned on.
5. Touch and hold Bluetooth .
6. In the list of paired devices, tap a paired but unconnected device.
7. When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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