Subject: Tech Support Candidate - Awadhesh Shukla
From: Awadhesh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 07:28:49 -0500

| | Tech Support Test

Name | Awadhesh Shukla
E-mail | [email-masked]
Phone Number | (+91) 9628790191
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
VC Support, iPhones

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv Infosystems | Desktop Support L2 | | 18500
Previous Employer 1 | HiTech Informatics pvt. Ltd | Desktop Support L1 | | 15015
Previous Employer 2 | Evision Technoserve pvt. Ltd | Desktop Support L1 | | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we will check the Internet connection after that check the system proxy, after that check user internet access type with the help of AD.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly we will power on the bluetooth device and then search Bluetooth in search box after that add new connection after that pair a new device and then connect the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Be positive and polite and provide issue resolution and customers setisfection.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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