Subject: Tech Support Candidate - Anuj Yadav
From: Anuj Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 07:22:23 -0500

| | Tech Support Test

Name | Anuj Yadav
E-mail | [email-masked]
Phone Number | (91) 8586872577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 37
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Wns Gurgaon | Buisness Operation Associate | 27/12/2020 | 25000
Previous Employer 2 | Concentrix Pvt limited | Customer care executive | 22/03/2019 | 17000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - I will ask to restart the device
Step 2 - I will ask to check the internet connection.
Step 3 - I will ask to clear the browser cookies.

And if after taking all the action above the website still did not work then it could be possible that the website server is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Goto settings.
Step 2 - Goto bluetooth and device connection.
Step 3. - Goto to bluetooth and click on pair new device .
Step 4 - search for the name of your device and connect it.

What according to you makes you a good candidate for customer service or technical support job?

I have worked in a customer care profile before and I know how to communicate with a customer and provide them a resolution in a short best possible way.
As well as I have studied from a information technology background, therefore I am very comfortable with internet and computer device's also I always wants to work in a technical profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |