Subject: Trainer Candidate - Priya Tiwari
From: Priya Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 06:51:00 -0500

| | Tech Support Test

Name | Priya Tiwari
E-mail | [email-masked]
Phone Number | (919) 9873986257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Rajouri garden

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | - | - | - | -
Previous Employer 1 | Ibm | Senior Analyst | 2-02-2020 | 39500
Previous Employer 2 | Genpact | Associate | 17-11-2015 | 15000

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Involved in clients and customer calls also available on 24hrs customer service chat .
Worked on tickets.
Worked as trainers (Arrange traing schedule, Monthly traget, monthly , quarterly training )

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Arrangement of leaves and salary hike

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

customer service when it comes to dissatisfied clients Good customer service reps will get the problem solved eventually
Great customer service reps will get it solved immediately doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position? | Who techfully mange the workforce and works smartly in every situation modulate their self like agile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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