Subject: Tech Support Candidate - Monalisa Patnaik
From: Monalisa Patnaik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 04:55:38 -0500

| | Tech Support Test

Name | Monalisa Patnaik
E-mail | [email-masked]
Phone Number | (+91) 9990353103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | chattarpur, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Acteva solutions management pvt. Ltd. | Support engineer | Jan 2014 | 25000
Previous Employer 2 | Tesco HSC | IT engineer | Oct 2009 | 28000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, I  would check if there is a typo error with the url I typed i.e check the spellings, any spaces, dots etc
2. Then, I would try to clear cache and cookies.
3. Refresh the page.
4. If it still doesn't work, raise a query with the site owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker and the phone.
2. Turn on Bluetooth on your phone and search for the bluetooth device to be connected.
3. Pair the speaker with the phone.
4. After pairing,  you can see the connect button.
5. Click on it and you are connected to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to my previous employers, 1 of the most important skills I possess is my communication skills. And that makes me an ideal candidate for a customer support position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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