Subject: Phone test - 23rd Feb
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 23 Feb 2021 02:30:22 -0700 (MST)

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers. All numbers are working fine except the below one. 

LU- Calls are not going through into ivr 

DE ( Gaming) - Calls are not going through into ivr. We are fixing it 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	21-Feb-21 	
CA 	Working Fine 	Working Fine 	21-Feb-21 	
BZ 	Working Fine 	Working Fine 	21-Feb-21 	
MX 	Working Fine 	Working Fine 	21-Feb-21 	
UK 	Working Fine 	Working Fine 	21-Feb-21 	
FR 	Working Fine 	Working Fine 	21-Feb-21 	
DE 	Working Fine 	Working Fine 	21-Feb-21 	
DK 	Working Fine 	Working Fine 	21-Feb-21 	
BE 	Working Fine 	Working Fine 	21-Feb-21 	
NL 	Working Fine 	Working Fine 	21-Feb-21 	
SE 	Working Fine 	Working Fine 	21-Feb-21 	
NO 	Working Fine 	Working Fine 	21-Feb-21 	
FL 	Working Fine 	Working Fine 	21-Feb-21 	
ES 	Working Fine 	Working Fine 	21-Feb-21 	
IT 	Working Fine 	Working Fine 	21-Feb-21 	
BG 	Working Fine 	Working Fine 	21-Feb-21 	
PL 	Working Fine 	Working Fine 	21-Feb-21 	
JP 	Working Fine 	Working Fine 	21-Feb-21 	
HK 	Working Fine 	Working Fine 	21-Feb-21 	
AU 	Working Fine 	Working Fine 	21-Feb-21 	
AT 	Working Fine 	Working Fine 	21-Feb-21 	
CH 	Working Fine 	Working Fine 	21-Feb-21 	
SG 	Working Fine 	Working Fine 	21-Feb-21 	
CN 	Working Fine 	Working Fine 	21-Feb-21 	
IN 	Working Fine 	Working Fine 	21-Feb-21 	
IE 	Working Fine 	Working Fine 	21-Feb-21 	
HU 	Working Fine 	Working Fine 	21-Feb-21 	
LUX 	Calls are not going through into ivr 	Working Fine 	21-Feb-21 	
RU 	Working Fine 	Working Fine 	21-Feb-21 	
+44 2039664949 	Working Fine 		21-Feb-21 	

Agents test calls: 

Name 	Quality 	Background Noise 
Anupam Tiwari 	Good 	No 
Jessica 	Good 	No 
Norbert 	Good 	No 
Ismael 	Good 	No 
Grace 	Good 	No 
Marika 	Good 	No 
Yamamoto 	Good 	No 
Jouse 	Good 	No 

Regards, 
Ashish Dabral