Subject: Tech Support Candidate - Prashant shekhar Bajpai
From: Prashant shekhar Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 04:25:27 -0500

| | Tech Support Test

Name | Prashant shekhar Bajpai
E-mail | [email-masked]
Phone Number | (+91) 7007545461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajat vihar sec 62 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Database softwares and SQL query

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | My first business and company | Application support engineer | Apr 2020 | 45000
Previous Employer 1 | Benovelient technologies | Sr Technical sales and support | Aug 2018 | 35000
Previous Employer 2 | Competent support helpline | Technical suppor engineer | July 2017 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will make sure that internet is connected and browser is not blocked anyhow by antivirus program.
Then we will check for the error code or msg and will do the troubleshooting according to that error.check plugins and adons on. Web browser.
Clear history cookies from browser also try any other browser. Next CHECK SSL CERTIFICATE  AND
SECONDLY
You might be seeing a HTTP response STATUS codes
LEKE if it's http500 ,http 400means server issue and client issue respectively .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on speakers and active bluetooth on both  your mobile, speakers and make sure speakers are disconnected from previous device and now ready for new connection as soon as you will watch the name of speaker device amongst the nearby bluetooth devices appearing on mobile after searching nearby bluetooth devices and then we will pair it.
Second case
Restart device and phone again follow above process.

What according to you makes you a good candidate for customer service or technical support job?

I am a guy who really loves assisting people with technology I believe as an engineer I must be able to enjoy the technology at its fullest as a end user.
Apart from it my relevant experience on various operating system , softwares and application support with a wide geography of customers with their daily life tech issues. Also I am a person who is a active listener and bears empathy towards the customer at the same time understanding that they (cx)should be treated as the king fir the growth of our organization.
So I think I am the appropriate person who will really add value to your organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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