Subject: Tech Support Candidate - NITISH KUMAR
From: NITISH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:47:36 -0500

| | Tech Support Test

Name | NITISH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7903448038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | System Admin | 25 March | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will ask user to check his NW connectivity, if it is working then I will check same URL in other browser if it is working then I will reset and delete cache files history of that browser where that URL was not working, if it is stil not working then I will go for chrome re-installation. These steps can used where that URL is allowed in that NW and there is no any blockage policy for that URL.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we have to on Bluetooth speaker then we have to on Bluetooth on mobile then I have to search for new Bluetooth device which is speaker after that I have to connect and approved or pared to work.
What according to you makes you a good candidate for customer service or technical support job? | I am providing customer support from last 5 year with 100% customer satisfaction and they know me from my name and he knows that I will provide proper resolution in TAT. Also here I am Senior Engineer to provide support to other Engineers if they are stucking in any issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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