Subject: Tech Support Candidate - Akash Saraf
From: Akash Saraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:40:52 -0500

| | Tech Support Test

Name | Akash Saraf
E-mail | [email-masked]
Phone Number | (131001) 8930582232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly check your internet connectivity

2) Refresh the current web page

3) Clear cache memory

4) Checking for new updates

5) Change ip address

6) Set new domain

7) Try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings

2) Tap on bluetooth option

3) Turn it on

4) A list of available options are shown

5) If your device is available in the list then simply connect phone with speaker

6) Otherwise pairing is done for connecting both devices

What according to you makes you a good candidate for customer service or technical support job?

1) Good communication skills

2) Good logical and analytical skills

3) Candidate must know how to troubleshoot computer system

4) Openminded and friendly nature

5) Patience is must

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |