Subject: Tech Support Candidate - Injila Naureen
From: Injila Naureen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:31:06 -0500

| | Tech Support Test

Name | Injila Naureen
E-mail | [email-masked]
Phone Number | (0120) 8700760481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altruist technology pvt LTD | CRO | 08/02/21 | 18000
Previous Employer 1 | Hinduja global solutions ltd | CRO | 31/01/20 | 16500
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-In a new tab in current browser we will try to open another website to check if it is running or not
if another website is working then the problem is with the website
If we can't open another website also then we will head over to next step

2-we will open another web browser and will try to open that website which was having issue
If the site works in another browser then will check the problem happen with that browser
If the site doesn't work in another browser the we will check problem happen in all browsers
3-we will clear all cookies and caches
By going to history from menu button and will select time interval of history to be cleaned.then will click clear now
4-if after cleaning history problem is bot resolved then the problem us surely with the website so we don't have to do anything we have to wait for it to get it fixed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth mode of speaker
2. Switch on the Bluetooth option on phone.
3. Search for the Bluetooth name of speaker.
4. Once speaker is searched, click on connect
Hence, device is connected successfully

What according to you makes you a good candidate for customer service or technical support job?

1- good knowledge on products
2-Excellent interpersonal skills
3-quick learner

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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