Subject: Tech Support Candidate - RISHABH KUMAR
From: RISHABH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:27:01 -0500

| | Tech Support Test

Name | RISHABH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9354689681
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vadodara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sunbeam Lightweighting Solutions Pvt. Ltd. | TL | | 34576
Previous Employer 1 | 3i Infotech Limited | Senior Engineer | 31/05/2019 | 19000
Previous Employer 2 | HCL Infosystems Limited | Engineer | 30/04/2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the network connection.
2. Check Proxy Settings
3. Clear the browser cache & cookies.
4. Check IP configurations
5. Check the same website is working on any other PC or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Look / search or Bluetooth settings
3. Enable Bluetooth searching
4. Make sure that speaker is powered ON and it is nearby the mobile phone so that mobile can search for Bluetooth speaker.
5. Touch / select the speaker name from the searched devices.
6. Touch on connect / pair device.

That's it. After this Bluetooth speaker will be connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1 Should have good knowledge about the job profile.
2. should have patience.
3. Knowledge for handling customers.
4. Team sprite.
5. Cool mind
6. Flexible to work in pressurized conditions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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