Subject: Tech Support Candidate - Gourav Ghanwat
From: Gourav Ghanwat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 02:52:57 -0500

| | Tech Support Test

Name | Gourav Ghanwat
E-mail | [email-masked]
Phone Number | (91) 8386925547
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 45
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Advocosoft i.t seevices | Senior supervisor | Present working | 35000
Previous Employer 1 | Teleperformance india | Customer support executive | | 12000
Previous Employer 2 | Voylla fashions jwellery | Team leader | | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will check that what kind of error is that . Like it is error 404 or something else . If the website is block or a proxy is  on that website I will remove it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to turn on bluetooth of our mobile
Now turn on the bluetooth speaker
Search the bluetooth device from mobile
Now we can see the bluetooth name on the mobile bluetooth list .
Click on the name of bluetooth device and now bluetooth is connected

What according to you makes you a good candidate for customer service or technical support job? | I can solve every query of the customers without taking so much time with good solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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