Subject: Tech Support Candidate - Rahul Verma
From: Rahul Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 02:52:40 -0500

| | Tech Support Test

Name | Rahul Verma
E-mail | [email-masked]
Phone Number | (091) 9711953563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sony | Technical support | | 20000
Previous Employer 1 | Jan Siva Kendra | Front desk support | 2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st.check internet is connected properly
2.check if the website is down for everybody or just me
3.check in different browsers
4.check site block by filter

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.press the power on Bluetooth device
2.place the Bluetooth in pairing mode
3.On the phone, open the settings
4.select Bluetooth
5.Enable the Bluetooth
6.scroll down to other devices and look for Bluetooth speaker on the list
7.select the speaker name to connect

What according to you makes you a good candidate for customer service or technical support job?

I have a vast experience in handling audio categories products including high end headphones and soundbar.
My expertise in Dolby atmos and technical query regarding sound and connectivity.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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