Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 02:33:00 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9599119027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 73 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Greechat Pty Ltd | Account Manager | 25/01/2021 | 58710
Previous Employer 1 | Vitual Employee Pvt Ltd | Manager CAM | 16/07/2020 | 50700
Previous Employer 2 | Hotelogix | Implementation Manager | 24/04/2020 | 32900

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In case an error occurs, I'll look for the type of error I am getting and then I'll take appropriate action to resolve it. First of all, I'll check the URL I have entered in the address bar. If the URL is correct, I'll check my internet connection. If the internet connection is fine, I'll clear the cache of the browser. If it'll still not work, I'll check if the URL is not blocked. If none of these steps will work, I'll try opening the URL on a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of the speaker.
Turn on the Bluetooth of the mobile phone.
Search for the Bluetooth speaker on the mobile phone.
Pair the Bluetooth speaker with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I am very patient, technically sound, a good communicator and good problem solver. I take ownership of finishing a task. I take care of the customers concern on a higher priority to finish the task before the deadline. I am a good team player and professionally driven.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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