Subject: Trainer Candidate - Nitin Gupta
From: Nitin Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 00:32:27 -0500

| | Tech Support Test

Name | Nitin Gupta
E-mail | [email-masked]
Phone Number | (91) 9811582070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IEnergizer | AM | | 43
Previous Employer 1 | Aiges | AM | | 35
Previous Employer 2 | Wipro | TL | | 35

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Working closely with the training team to prepare SOP for process improvement. Identify training opportunities to fine tune the process and provide best customer service. Imparting knowledge by conducting group sessions
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I take every new task or responsibility of my job as a challenge and then try to give my best to come up with the most-right solution to each situation. Morale is infectious – whether positive or negative – and, when working in a team-orientated environment like a call centre, it’s important that there is always an air of positivity around.

It’s therefore vitally important to ensure that if you’re having a bad day, you contain this and don’t let it influence the morale levels of the team, and in turn the productivity and efficiency of the overall operation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that you are only keeping your customers satisfied where as Great customer service means that you are also keeping them loyal with complete customer satisfaction
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my experience gives me an edge and managerial experience make me an ideal candidate for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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