Subject: New Reply Received - releases not updating for months
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 03:03:00 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  releases not updating for months  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi guys,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">In reference to the below email.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Its now the 23<sup>rd</sup> of Feb and the Trip 23 is not available on the iPad yet.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can  you please help?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you,</span></div>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Noura Ridha</span></b><br>
<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>GROUP FITNESS COORDINATOR</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>T:    +61 2 9351 8526<br>
F:    +61 2 9351 4982<br>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>University Sports &amp; Aquatic Centre<br>
Building G09<br>
University of Sydney NSW 2006<br>
<a href="http://www.susf.com.au" rel="noreferrer">www.susf.com.au</a> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.susf.com.au/" rel="noreferrer"><span style="text-decoration:none"><img width="129" height="44" style="width:1.3437in;height:.4583in" id="_x0000_i1029" src="https://susf.com.au/wp-content/uploads/2020/10/susf_logo_email.jpg"></span></a></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 4 February 2021 7:57 PM<br>
<b>To:</b> Noura Ridha &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: releases not updating for months</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Noura,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The latest release for The Trip Virtual is 22. Next release (The Trip 23) will be available for scheduling on February 22, 2021, it will be automatically downloaded to your
 iPad. Please make sure that you are connected to the stable internet, that avoid any errors in downloads.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I will close this ticket for now. Please feel free to reach out to support if you have any further questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4270" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4270</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 3 Feb at 10:58 PM
<span class="separator">, Noura Ridha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Hi Pritish,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Yes Virtual trip.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Thank you</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Noura</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, February 3, 2021 8:05:42 PM<br>
<b>To:</b> Noura Ridha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: releases not updating for months </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Noura,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please let us know if you are referring to The Trip virtual?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If yes, please allow us to review this and get back to you with the details.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Thank you for your patience. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4270" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4270</a>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 3 Feb at 5:06 PM
<span class="xseparator">, Noura Ridha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I wanted to know if there was a schedule for dates that the last two releases are launched.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are on 22, yet 23 was released in nov and 24 not that long ago, should we be on 23 now?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If we could have a schedule of the release dates that would be very much appreciated.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you,</span></div>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Noura Ridha</span></b><br>
<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>GROUP FITNESS COORDINATOR</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>T:    +61 2 9351 8526<br>
F:    +61 2 9351 4982<br>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>University Sports &amp; Aquatic Centre<br>
Building G09<br>
University of Sydney NSW 2006<br>
<a href="http://www.susf.com.au" rel="noreferrer">www.susf.com.au</a> </span></div>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:green'>Please consider the environment before you print this e-mail</span><br>
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 you should not disclose, disseminate, distribute or copy this e-mail, but please delete this e-mail from your system. Please contact the sender immediately at Sydney Uni Sport &amp; Fitness on Ph +61 2 9351 4960 or Fax +61 2 9351 4962 and please advise us if you
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4270