Subject: Tech Support Candidate - GAGAN VARMA
From: GAGAN VARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 21:03:29 -0500

| | Tech Support Test

Name | GAGAN VARMA
E-mail | [email-masked]
Phone Number | (91) 7263919649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Data Care Corporation | Desktop support engineer | March 2021 | 10 thousands
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As you say (www.ndtv.com) is not open on your browser first I will check system get (PING) properly and check connecting to proper then go to the browser setting clear all the recent history check the site blocked all the necessary action I'll taken

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your speaker
Go to the phone Bluetooth settings
Select speaker Bluetooth device which you have (like jbl Nd all) select pair option hold on Bluetooth speaker power botton then after pairing the Bluetooth devices is connected to the your mobile

What according to you makes you a good candidate for customer service or technical support job? | Na
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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