Subject: Ticket re-opened - [#4310] Cotton On - Reported - LMV App Tablet Screen Froze
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 00:12:58 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#4310 – Cotton On - Reported - LMV App Tablet Screen Froze ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4310 to view the ticket.  Ticket comment   
 Hi Pritish and Greg,

 

 
 Thank you for the below. 

  

 I have added the team on the email the email and will reach out if we have any questions.

 

 

 

 
 Thanks 
Dan 

  

 
 
DANIEL FEERY  • 
PROJECT MANAGER 

 

 
 
M +61
 457 303 639  W COTTONON.COM

 
 14 Shepherd court, North geelong vic 3215 Australia 

  

  

 

 

  

 
  
 From: Les Mills International [mailto:[email-masked]]
 
Sent: Monday, 22 February 2021 8:40 PM 
To: [email-masked] 
Cc: Daniel Feery <[email-masked]>; [email-masked] 
Subject: Re: Cotton On - Reported - LMV App Tablet Screen Froze

 

 

 
Hi Greg, ​ ​One more thing which I missed in the previous reply. ​ The club should also update the Les Mills App to the latest version which is ​1.14.1. ​

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-

 

 

 Hi Greg, 

 
 
 ​ 

 
 
 ​One more thing which I missed in the previous reply.  

 
 
 ​ 

 
 
 The club should also update the Les Mills App to the latest version which is ​1.14.1. 

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version- 

 
 
 ​ 

 
 
 Hopefully, this will resolve any issues.  

 

   

 
 Do let us know if you need assistance with anything else. We will leave this ticket open for the next couple of days. 
​ 
Best Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4310 

 

  

 

 
 
On Mon, 22 Feb at 8:28 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Greg, 

 
 
 ​ 

 
 
 Thank you for raising this support ticket.  

 
 
 ​ 

 
 
 We have checked the backend and unable to find any specific error messages or issues with the app.  

 
 
 ​ 

 
 
 We only can think that this might have been a temp issue. Could the club please check if no other apps are running in the background other than Les Mills?  

 
 
 ​ 

 
 
 Also, we do see that iPad OS is not up to date so we will request the club to update the iPad OS.  

 
 
 ​ 

 
 
 ​In case this happens again, they can quickly force close the app and relaunch it.  

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app 

 
 
 ​ 

 
 
 Do let us know if you need assistance with anything else. We will leave this ticket open for the next couple of days.  

 
 
 ​ 

 
 
 Best Regards, 

 
 
 Pritish 

 
 
 Customer Services 

 
 
 Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4310  

 

  

 

 
 
On Mon, 22 Feb at 3:27 PM
, Greg Cartagena <[email-masked]> wrote:

 

 
 Hi LMI Support Team, 

 

 

 
 
Daniel from Cotton On contacted us to report an issue that occurred today where the iPad screen froze. To resolve the frozen screen, they powered the iPad Off/On
 to resolve. 

 

   

 

Dan has requested that LMI support look into any errors that may have occurred and investigate the cause and report back. Please also offer the best practice
 recovery process, so their team can know what to do in case this occurs again in future.

 

 

 

 
Please get back to Dan ASAP. Thanks…

 

   

 

Kind Regards,

 

   

 

Greg

 

   

 

Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

 

 
Les Mills Virtual Support link
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Les Mills Virtual App - Troubleshooting Link:

 

 
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