Subject: Trainer Candidate - Saurabh Kumar
From: Saurabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 14:58:10 -0500

| | Tech Support Test

Name | Saurabh Kumar
E-mail | [email-masked]
Phone Number | (91) 9560827663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Specialchem | Customer Engagement Manager | NA | 52,000
Previous Employer 1 | ASKME | Assistant Mnanager | | 41000
Previous Employer 2 | Rategain | Associate Manager | | 33,000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | NA
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | We had a task at work to accomplish as a team. It wasn't the fact that the task itself was difficult, it was getting everyone to contribute and work as a team. I was able to identify people's strengths and assign tasks accordingly. Once I took the lead and guided the team, the project ended up being very simple and we finished ahead of schedule
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

What according to you makes you a good candidate for this position?

My skill set is a perfect match for the job requirements. In particular, technical skills and managerial experience make me an ideal candidate for the position.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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