Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 13:48:08 -0500

| | Tech Support Test

Name | Abhishek Mishra
E-mail | [email-masked]
Phone Number | (96485) 02987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Pixeleto Design Agency | jr python Developer | 30-Oct-2020 | 20000
Previous Employer 2 | Azine Technology | Software Trainee | 10-Jan-2020 | 16000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user :-
first check the connection of internet
Refresh the page
Clear cache
Make sure browser is updated
Make sure cookies enabled
check the connectivity( lan,wifi)
Restart the browser
Try different Browser
Check the Website is not blocked form your browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: first on Bluetooth and Mobile both
2:check your device Bluetooth is visible
,If visible ,then come to next step
3:Now your Bluetooth speaker is shown in your mobile from XXX name.
4:Touch on  XXX  and pair with your phone
5: Now connected ..enjoy your day

What according to you makes you a good candidate for customer service or technical support job? | My previous experience as software developer.Meeting with clients over Skype, understand technical and non-technical problem ,solve their queries, explain solution.I love to talk people over phone calls and video chat very confidently. That's why I am good candidate  for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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