Subject: Tech Support Candidate - Mayank Kashyap
From: Mayank Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 12:56:59 -0500

| | Tech Support Test

Name | Mayank Kashyap
E-mail | [email-masked]
Phone Number | (91) 8840725071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | O.N.G.O Engineering Services | VoIP Tester | 30 Days | 42000
Previous Employer 1 | Kutumbh Care | VoIP Tester | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)First we Will Try opening the Website in another browser to cross check.
2) By using Ping check will check the IP address connection is working Fine or not.
3)Del the Cache and Cookie and try loading the page again.
4)By using the tool we can trace the Route to check the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Go to Setting
2)Tap on the bluetooth option and turn ON the Bluetooth.
3)Turn ON the bluetooth of the Speaker to make it discoverable
4)Scan for the Availability of the Speaker to make it pair.
5)Speaker name will reflect in the list,select it and phone will be connected with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | The Good candidate for the Customer Service or technical Support job are those who solve the issue by providing the correct resolution and maintaining the professional relationship with the customer..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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