Subject: Trainer Candidate - Gautam Mohata
From: Gautam Mohata <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 08:17:25 -0500

| | Tech Support Test

Name | Gautam Mohata
E-mail | [email-masked]
Phone Number | (+91) 9831820811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Major Incident Manager | NA | 40000
Previous Employer 1 | HCLT | IT Specialist | March, 2016 |
Previous Employer 2 | Wipro | Associate | May, 2012 |

If Selected, how much time do you need to join? | 90 Days
Please briefly describe your work experience specifically in training? | Have worked as a Quality Analyst for communication audits and Process trainer.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It was to make a team member do his job responsibly who was serving notice period. Educated and motivated him to work responsibly by letting him know how it holds good not just for the organization but for himself to as a person.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to meet their specified needs.
Great customer service is to proactively deliver more than the specified need presenting how we are helping their business and delighting them.

What according to you makes you a good candidate for this position? | Ofcourse, the relevant experience I bring in and the enthusiasm you can test over further evaluation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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