Subject: Trainer Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 06:38:46 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 8756651814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 19

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hdfc life | Sr. CAM | 30th Sep2020 | 29000
Previous Employer 2 | AS logistics | Marketing executive | 31Oct 2018 | 16500

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

I have total 4 years of experience into sales and marketing.
My last company was HDFC life insurance, where I was handling a HDFC bank branch and taking care of the whole portfolio for the sale of life insurance products.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I didn't face any difficulties during my training time or managing my branch, but yes on the other hand, in banking sector there is 3 months of JAN FEB and MARCH is most difficult time to deal with customers.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customers are active listeners.
The have good communication skills.
They know how to show empathy.
They understand how to ask the right questions.
They speaks very positively.

What according to you makes you a good candidate for this position?

My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position.
For example, at my last job, I managed a branch  of eight employees, and we had the top sales record of our branch.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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